In reading a well written, lengthy article about “user interface” (UI) changes, I remembered a concept which we have been using internally, but is worth sharing in this era without hidden secrets: the limit of an organization is not how much revenue they make, but rather, how much time the decision implementers have to actually implement projects.
Some projects are work-flow changes, but some projects are profit zone constructors (how to make a lot of money).
For historical reasons, most “big” companies have zero time-budget for empathy, and hence, will never benefit from treating customers as human beings. Instead, they focus on destructive activities.
To help counter-act that, they are many organizations that specialize in helping people to build work systems which have intrinsic empathy. “Emotional Quotient” is the most common buzzword, but they is also the general ethical capitalism movement, and even more anciently, there is esoteric Christianity, which combines the spiritual development found in Buddhism and such with the pragmatics of needing to make a profit and grow with a team of useful individuals.
What is ignored, however, because it is so prolific, is that the “prison model”, where people are both slaves and enslavers, providing the horizontal pressure which prevents rebellion or escape, is the basis of most if not all organizations. They would not use the word “prison”, but they would function primarily to ensure the system prevents freedom to come and go as you please.
The focus on making a platform or sub-platform, and an organization, so restricted is so deeply ingrained, a carry-over from the feudal era, that it continues to create useless feuds and prevent firms from acting as modern firms, instead driving them into the way of… prisons.
Hence, the high level of problematic changes, will continue in the mainstream.
Even as this happens, they are platforms with different values, but it requires a different setup, which places respect for human beings as the prime value. Making a profit doesn’t have to imply disdain for your own customers.
Finally, doing work to make yourself seem better by destroying something which works, but works in a different way from your ideals, is a common mistake. That one, would require the people implementing projects to develop kindness and compassion as fundamental virtues, rather than the attitudes of aggression and antagonism.
The words sound nice, but in order to really change it, you still need the same type of team culture that prevails in Japan (gift focus, festivals), Spanish banking (invest and educate until successful), and Greece (working together despite unfair pressures), rather than in the more common world that focuses on killing, destruction of “competition”, and stealing “market share” or “mind share” (attention).
Instead, we need to fundamentally focus on living, and making life more prosperous. People will pay for something which helps them, willingly, without needing to be forced into it.
The “big companies” are based on a foundation of lies which they cannot overcome. It is so deeply infused that it is only even visible to people who have undergone the necessary reset of mindset and restoration of lifeline can even see it, much less do something about it.
After all, no unethical warden wants to have less people in their prison system. They just want to keep receiving the cash, and social benefits, of fitting into society.
However, ethical human beings, even wardens, would gladly live in a world where prisons are no longer necessary, because that would be safer, more fun, and more productive.
The trick is that, in general, humans do not think as beings, but rather, are driven by cognitive “malware” (negative patterns).
This is an intended consequence of the systems designed to feed factories that no longer exist, and the solutions as mentioned above are working, practical, but uncommon, taking root only when leaders in the respective areas push to have a different attitude from the mainstream, and escape punishment and persecution by the minions of orthodoxy.
Thus, for every individual, to focus on the benefits of expressing virtue is the local solution, and this will lead, in the medium term, to opportunities which avoid the dangers of the general crisis, of feudalistic habits.